Cancellation and Refund Policy

At NexiAstro, operated by Nexi Astrotech Private Limited, we strive to provide the best experience for our users. This Cancellation and Refund Policy outlines the terms under which refunds may be requested and processed.

1. Free Plan

NexiAstro offers a free plan that allows users to explore and experience the core features of the Platform at no cost. We encourage all users to take advantage of the free plan to familiarize themselves with our services before making any purchases or subscribing to a paid plan.

2. Refund Eligibility

Refund requests are accepted within 24 hours of the purchase. To request a refund, please contact our support team at support@nexiastrotech.com with your order details and reason for the refund.

Please note that refund requests made after 24 hours of the purchase will not be entertained. We encourage users to review our services carefully before making a purchase.

3. Refund Processing

Once a valid refund request is approved, the refund will be processed within 5-7 business days. The refund will be credited to the original payment source used at the time of purchase.

Please note that the actual time for the refund to reflect in your account may vary depending on your bank or payment provider.

4. Multiple Payments

In the event that multiple payments are charged for the same service due to a technical error or any other reason, the full amount of the duplicate payment(s) will be refunded without any transaction charge deduction. Please contact our support team immediately if you notice any duplicate charges.

5. Technical Issues with Payment Gateway

If you experience any technical issues during the payment process, such as payment gateway errors, failed transactions where the amount is debited, or other payment-related problems, please contact our support team at support@nexiastrotech.com with the transaction details.

We will investigate the issue and ensure that the appropriate resolution, including a full refund if applicable, is provided in a timely manner.

6. Contact Us

For any questions or concerns regarding our Cancellation and Refund Policy, please reach out to us: